Board of Directors
Board Member Application
Mission & Goals
PASRS Best Practices
Member Grievance Policy
PASRS Focus Areas
Consumer Protection & Advocacy
PASRS Continuing Professional Education
Affiliate - Renewed Member
PASRS Best Practices
The Association’s Best Practices are designed to promote honest and ethical conduct in Arizona’s senior referral industry. They are also designed to facilitate and encourage prompt reporting of law and/or regulatory violations.
Universal Best Practices
All PASRS Members will:
1. Maintain a business environment that fosters fairness, respect and integrity. It is the Association’s policy that its members are lawful, highly principled and socially responsible in all business practices. All members are expected to become familiar with these Best Practices and to apply these guiding principles in the daily performance of their business activities and responsibilities.
2. PASRS Members will operate their businesses with due diligence and professional care in accordance with professional standards and best practices from their respective industries.
3. Serve in the interest of their clients and business organizations in a lawful and honest manner, while organizations in a lawful an honest manner, while maintaining high standards of conduct and character and not engage in acts discreditable to the industry or to the Association.
4. PASRS Members will maintain the privacy and confidentiality of information obtained in the course of their duties. Such information shall not be used for personal benefit or released to unauthorized parties. Sensitive information is at times managed and in those circumstances, HIPAA guidelines must be adhered to for those members fall under the jurisdiction of HIPPA.
5. PASRS Members will maintain competency, certification and/or licensure in the senior living industries and their respective professional fields.
6. PASRS Members agree to undertake only those business activities, clients, or commitments, which they can reasonably expect to service and/or complete with professional competence.
7. PASRS Members will have a written client problem resolution or client complaint policy in place to promptly address and resolves issues reflecting professional care and competence.
8. PASRS Affiliate Members maintain professional and general liability insurance in the amount of one million dollars ($1,000,000.00) per occurrence. Member will supply a copy of the ACORD Certificate of Liability Insurance within 10 days of policy renewal. Member will request that the insurance carrier name PASRS as a Certificate Holder so that the form is automatically sent to us upon renewal and update. 9. For assisted living homes and centers who are PASRS Affiliate Members, they must have a policy that requires the presence of prehospitalization medical care/advance directives in the client/resident file. The policy must require the file be present and made immediately available if/when emergency personnel or first responders are dispatched to the facility on behalf of that resident. The home or center will send a copy of these documents along with first responders if in fact the resident is being transported to the hospital.
By typing my name below, I certify:
I, and the business entity I represent, have read and agree to abide by the PASRS Best Practices Agreement. I understand I am responsible for operating under these Best Practices and all employees/agents which work under my authority are responsible to adhere to these Best Practices as well. If I, or anyone affiliated with my business entity, is suspected of non-compliance or violation, then I am subject to the Grievance Procedure to be enforced by the PASRS Board of Directors. Investigation could follow and ultimately loss of membership could result if the non-compliance or violation is substantiated.
It is the policy of PASRS to have a procedure and expectation that members will abide by the Best Practices set forth by the Board of Directors (the "Board"). In the event there is a question regarding adherence to these Best Practices, the Board has a policy in which a member, affiliate member, or non-member can initiate a grievance against a PASRS member. The grievance is reviewed by the Ethics Committee and the Board. As a condition of membership, members agree to abide by the recommendations made by the Ethics Committee and Board.
1) All members will submit to and sign the Grievance Policy at the time of their application form membership to PASRS. Signing the Policy designates the member's willingness to submit to the findings and recommendations of the Ethics Committee and the Board.
2) The initiator of the grievance will notify the Board of the intent to file a grievance and complete the Grievance Form. All grievances must be filed with the Board President and no action shall be taken on any grievance until the Grievance Form is filed. After the grievance is filed with the Board President, such individual will notify the members of the Ethics Committee and provide copies of all submitted documentation to Ethics Committee members.
3) The Ethics Committee will meet and review the grievance within 14 days of the filing of the grievance. The Ethics Committee will make their recommendations to the Board within 30 days after their initial meeting, unless otherwise extended by good cause. Ethics Committee recommendations shall be obtained by simple majority vote.
4) The Board will hold a hearing with the agency named in the grievance to review the findings and recommendations submitted by the Ethics Committee. Such hearing shall be held within 30 days of the Ethics Committee submitting its findings and recommendations, unless otherwise extended by good cause. At the conclusion of the hearing, the Board will vote on whether to accept the findings and recommendations of the Ethics Committee by a simple majority vote. All recommendations will be made in writing and become part of the agency file that the Board keeps on all members.
5) Grievances substantiated after votes by the Ethics Committee and the Board that involve a violation of the Best Practices of PASRS can be grounds for the termination of membership.
6) Other than the publication of recommendations discussed in Paragraph 4 or as otherwise required by law, all matters regarding grievance complaints will remain confidential to the Ethics Committee, the Board, and the agency involved. Notwithstanding this Paragraph, the party initiating the grievance shall be entitled to notice of the findings and recommendations of the Ethics Committee and the Board.
7) The purpose of this policy is to promote consistency and integrity among professionals serving Arizona's elderly population. The intention and spirit of PASRS policy is to clarify best practices and support professionals in their quest to serve Arizona's elderly. This policy is not intended as a punitive action, but rather an educational tool designed to remedy poor practices through self-regulation.
8) Every member indemnifies and holds harmless any participant of the Ethics Committee or the Board engaged in the application of this Policy for all actions taken consistent with the investigation, hearing, and resolution of any grievance.
9) This Policy may be amended from time to time to reflect the procedures necessary to achieve PASRS' goals. Prior to the adoption of any amendment to this Policy, the proposed amendment shall be made available to all PASRS members for comment. Any proposed amendment can be adopted by majority vote of the Board 30 days after publication to PASRS' membership and shall become effective 30 days thereafter.
By typing my name below, I certify:
I, and the business entity I represent, acknowledges receipt of PASRS Grievance Policy and agrees to be bound by its provisions and the recommendations of the Ethics Committee and the Board.
Though not required, it is strongly recommended that your business has liability insurance with a minimum of $1,000,000 in coverage. Does your business have this coverage?
Please forward your proof of coverage to the PASRS Office. This information can be found on the declarations page from your company’s liability insurance policy that shows: company name, dates of coverage, and policy limits. Please note it is PASRS' policy to only indicate coverage on your directory listing if we have a current declarations page on file. Please indicate below how we can expect to receive this information.
Scanned copy via email (firstname.lastname@example.org)
Faxed copy (602-559-9797)
Mailed (PASRS P.O. Box 10156 Phoenix, AZ 85064)